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Antiques SOS Basic™ for Windows® Support Policy Annual Support Agreement
Effective March 2005 Version: Antiques SOS Basic™ for Windows® Fees: Single user --$75.00 annual Term: One year (Begins after initial 60 day free support) Hours: 8:00 am - 5:00 pm Mountain Time Monday-Friday except holidays and 24X7 emergency contact Telephone: 307-745-4020 only Upgrades: No additional fee Access to web site: Free Manual on CD ROM: No additional fee Special Coding: Available at reduced rate from current prevailing rates Data Conversion: Fee - Best efforts basis Network Support: Antiques SOS BasicTM does not include networking Antiques SOSTM Basic Software Issues: No charge Acceptable Printers: Microsoft Windows® compatible. The selection, installation, setup, troubleshooting and maintenance of your printers is your responsibility. HP, Epson, Okidata, Brother and similar manufacturers provide excellent web site support. Acceptable Computers: Microsoft Windows®-- Windows 98, 2000, XP Professional running on a computer with at least 10 GB of hard drive space, 256 MB of memory and a color monitor capable of 1024X768 resolution. We do not recommend Microsoft XP Home. Windows 95 and ME are not supported. Out of Agreement Support: Out of agreement support is defined as support required by equipment failure or willful actions which could have or should have been under the control of the user. This includes, without limit, willful failure to follow prescribed operating and backup procedures as well as failure to properly protect and condition the input power to the computer(s) and components upon which Antiques SOS is installed.
Pay as You Go (Per Incident)
Effective
March 2005 Version: Antiques SOS Basic™ for Windows® Fees: $45.00/incident/20 minutes Out of hours -- $65.00/incident/20 minutes All fees payable by credit card at time of service. Absolutely no billing for service Term: No annual contract required (After initial 60 day free support) Hours: 8:00 am - 5:00 pm Mountain Time Monday-Friday except holidays Telephone: 307-745-4020 only Upgrades: Fee based - to be paid by credit card prior to shipping. Absolutely no billing. Upgrade fees will typically be from $75 to $95 each Access to web site: Free Manual on CD ROM: $60.00 Special Coding: $125.00/hr Professional Consulting: $125.00/hr Antiques SOSTM Software Issues: No charge Acceptable Printers: Microsoft Windows® compatible. The selection, installation, setup, troubleshooting and maintenance of your printers is your responsibility. HP, Epson, Okidata, Brother and similar manufacturers provide excellent web site support. Acceptable Computers: Microsoft Windows®-- Windows 98, 2000, XP Professional running on a computer with at least 10 GB of hard drive space, 256 MB of memory and a color monitor capable of 1020X768 resolution. We do not recommend Microsoft XP Home. Windows 95 and ME are not supported.
Antiques SOS Basic™ for Windows® Support Policy The following is a statement of Software Gallery, LLC policy with respect to non-supplied equipment and software. "To the extent possible, Software Gallery, LLC will assist, within the terms of the support agreement currently in effect, with the preliminary determination of hardware related issues. We will not, however, in any case be responsible for non-supplied equipment, hardware integration issues or software related problems. For equipment we supply, we will assist with preliminary problem resolution and act as liaison to the equipment manufacturer(s) whose standard warranty will be in effect." We strongly suggest and encourage you to establish a working relationship with a local equipment and networking vendor who has the ability to help you set up your equipment and associated software and provide prompt, high quality, service when it is required. Sooner or later it will pay major dividends. Software Gallery, LLC highly recommends the use of uninterruptible power supplies (UPS) for all computer equipment including networks and servers. This is especially true where problems with your power supplier are endemic. However, for numerous reasons, even the best power provider can have interruptions and sags. Your data is at risk!! We reserve the right to charge for "out of agreement" support where the need for it is triggered by unprotected power supply systems. Daily backups, using the techniques we recommend are an absolute necessity. We support no others. It isn’t a question of if you will need your backup. It’s a question of when. If you use the system we recommend, system restoration is simple. If not, you can create a nightmare for yourself. SOS backups use very convenient ZIP drives which hold 100-250 MB or more of data, so called thumb drives, or portable USB drives. Those who use CR ROM backup will need to consult with their local computer professional. We cannot and will not support the intricacies of such a backup. We reserve the right to charge for "out of agreement" support where the need for support is triggered by willful neglect to use the SOS recommended backup system.
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